AMA Detailing
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    Privacy Policy

    About This Privacy Policy

    This Privacy Policy explains how AMA Detailing ("we", "us", or "our") collects, uses, stores and protects personal information when you visit our website, contact us, request a quote, make a booking, purchase our services, or otherwise interact with our business.

    We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    Who We Are

    The company responsible for your personal information is:

    Business name: AMA Detailing
    Email: info@amadetailing.co.uk
    Website: amadetailing.co.uk

    For the purposes of UK data protection law, AMA Detailing is the data controller of the personal information we collect and process, unless stated otherwise.

    If you have any questions about how we use your information, please contact us using the details above.

     Information We Collect

    Depending on how you interact with AMA Detailing, we may collect:

    • Your name
    • Telephone number
    • Email address
    • Home, work or vehicle collection address
    • Vehicle make, model and registration number
    • Details of the detailing service you are interested in or have booked
    • Preferred booking dates and times
    • Information contained in enquiries or messages you send to us
    • Payment and transaction information
    • Reviews, feedback, photographs or other content you choose to provide
    • Other information you voluntarily provide to us

    We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, pages visited, dates and times of visits, referring website and information about how you interact with our website.


     How We Collect Your Information

    We may collect personal information when you:

    • Visit or use our website
    • Complete a contact or enquiry form
    • Request a quotation
    • Make a booking
    • Contact us by telephone, email, text message or social media
    • Purchase our services
    • Subscribe to marketing communications
    • Leave a review
    • Communicate with us before, during or after receiving our services

    We may also receive information from third-party platforms that you use to contact or book with us, where permitted by law.

    How We Use Your Personal Information

    We may use your personal information to:

    • Respond to enquiries and requests
    • Provide quotations
    • Arrange and manage bookings
    • Provide vehicle detailing services
    • Contact you regarding your booking
    • Process payments
    • Send booking confirmations, reminders and updates
    • Provide customer support
    • Maintain customer records
    • Deal with complaints or disputes
    • Request feedback or reviews
    • Improve our services and website
    • Maintain the security of our website and systems
    • Detect and prevent fraud, misuse or unlawful activity
    • Comply with legal and regulatory obligations
    • Establish, exercise or defend our legal rights
    • Send marketing communications where legally permitted

    We will only use your personal information where we have a lawful basis to do so.

    Lawful Basis for Processing

    Under the UK GDPR, we rely on one or more of the following lawful bases:

    Contract: We may process your information where necessary to provide a service you have requested, manage your booking or take steps at your request before entering into a contract.

    Legal obligation: We may process your information where necessary to comply with a legal or regulatory obligation.

    Legitimate interests: We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. This may include managing our business, improving our services, maintaining website security, preventing fraud and communicating with existing customers.

    Consent: Where required, we may ask for your consent before processing your information, such as when sending certain types of marketing communications or using non-essential cookies.

    You can withdraw consent at any time.

    Vehicle Information

    As part of providing our detailing services, we may collect information about your vehicle, including its registration number, make, model, colour and relevant service information.

    We use this information to identify your vehicle, manage bookings, provide the requested service and maintain appropriate customer records.

    Vehicle registration numbers may constitute personal data where they can be linked to an identifiable individual. We therefore handle this information in accordance with applicable data protection laws.

     Payments

    If you make a payment for our services, your payment may be processed through a third-party payment provider.

    We may receive limited information about your transaction, such as the amount paid, payment status and transaction reference.

    We do not normally store complete payment card details ourselves.

    Payment providers process your information according to their own privacy policies and terms.

    Marketing

    Where permitted by law, AMA Detailing may use your contact information to send you information about our services, promotions, offers or other business updates.

    Where consent is required, we will ask for your consent before sending marketing communications.

    You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at:

    info@amadetailing.co.uk

    We will not sell your personal information to third parties for their own direct marketing purposes.

    Cookies

    Our website may use cookies and similar technologies.

    Cookies are small text files placed on your device that help websites function, remember preferences and understand how visitors use the website.

    We may use cookies for purposes including:

    • Essential website functionality
    • Website security
    • Remembering preferences
    • Understanding website traffic
    • Measuring website performance
    • Improving user experience
    • Marketing and advertising, where applicable

    Where required by law, we will ask for your consent before placing non-essential cookies on your device.

    You can manage or disable cookies through your browser settings and, where applicable, through our website's cookie settings.

    Third-Party Services

    AMA Detailing may use third-party companies and service providers to help operate our business and website.

    These may include providers of:

    • Website hosting
    • Website analytics
    • Online booking systems
    • Payment processing
    • Email services
    • Customer relationship management systems
    • Marketing services
    • Cloud storage
    • Website security
    • Social media services

    Where these providers process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

    Third-party providers may also process information independently under their own privacy policies where they act as separate data controllers.

    Sharing Your Personal Information

    We do not sell or rent your personal information.

    We may share personal information where necessary with:

    • Service providers who help us operate our business
    • Payment providers
    • Website and IT providers
    • Booking or scheduling providers
    • Professional advisers, such as accountants, insurers or legal advisers
    • Government authorities, regulators or law enforcement where legally required
    • Other parties where necessary to establish, exercise or defend our legal rights
    • A prospective buyer or successor in connection with the sale, restructuring or transfer of our business

    We only share information where there is a legitimate reason and, where required, an appropriate lawful basis.

    International Transfers

    Some of our service providers may process personal information outside the United Kingdom.

    Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.

    This may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism recognised under applicable data protection legislation.

    How Long We Keep Your Information

    We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

    The length of time we keep information will depend on factors including:

    • The nature of our relationship with you
    • Whether you are an existing customer
    • Legal, accounting or tax requirements
    • Whether we need the information to establish, exercise or defend legal claims
    • Our legitimate business requirements

    When personal information is no longer required, we will securely delete or anonymise it where reasonably practicable.

     How We Protect Your Information

    We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, theft, destruction, alteration or unauthorised disclosure.

    However, no method of transmitting or storing information online can be guaranteed to be completely secure.

    16. Your Data Protection Rights

    Depending on the circumstances, you may have the following rights under UK data protection law:

    Right of access: You can ask us for a copy of the personal information we hold about you.

    Right to rectification: You can ask us to correct inaccurate or incomplete personal information.

    Right to erasure: In certain circumstances, you can ask us to delete your personal information.

    Right to restriction: In certain circumstances, you can ask us to restrict how we process your information.

    Right to data portability: In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format.

    Right to object: You may have the right to object to certain types of processing, including processing based on legitimate interests and certain direct marketing activities.

    Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time.

    Withdrawing consent will not affect the lawfulness of processing carried out before you withdrew your consent.

    17. How to Exercise Your Rights

    If you would like to exercise any of your data protection rights, please contact:

    AMA Detailing
    Email: info@amadetailing.co.uk
    Website: amadetailing.co.uk
    Address: [ADD BUSINESS ADDRESS]
    Telephone: [ADD TELEPHONE NUMBER]

    We may need to request additional information to verify your identity before fulfilling certain requests.

    We will normally respond to a valid request within the time period required by applicable data protection law.

    18. Complaints

    If you have concerns about how AMA Detailing has handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

    You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

    Information about making a complaint is available through the ICO's website.

    19. Children's Privacy

    Our website and services are not specifically directed towards children.

    We do not knowingly collect personal information from children where such information is not necessary for the provision of our services.

    If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can review and, where appropriate, delete the information.

    20. Links to Other Websites

    Our website may contain links to third-party websites, including social media platforms or booking and payment services.

    We are not responsible for the privacy practices, security or content of third-party websites.

    We recommend reviewing the privacy policy of any third-party website before providing personal information.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

    The latest version will always be published on our website with the date of the most recent update.

     Contact Us

    If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

    AMA Detailing
    Email: info@amadetailing.co.uk
    Website: amadetailing.co.uk

    Last updated: 18 August 2026

    Copyright © 2026 AMA Detailing - All Rights Reserved.

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